Jewelers Mutual Insurance Group Selects Truepic Vision for Virtual Inspections, Optimizing its Underwriting and Claims Processes

SAN DIEGO, Jan. 28, 2019 /PRNewswire/ — Jewelers Mutual, the only U.S. carrier specializing in insuring jewelry and jewelry businesses for more than 100 years, announced it is using Truepic, a company known for industry-leading photo authentication technology, to perform virtual inspections at the point of underwriting and looking to expand its use over the coming year. Jewelers Mutual is working with other major insurance companies in the U.S., underwriting thousands of jewelry policies a day.

Truepic Vision, a newly released product by Truepic, allows Jewelers Mutual customers to perform advanced virtual inspections – reducing the need for outdated and slower inspection processes, significantly enhancing customer satisfaction, and reducing overall cost. Customers are able to perform inspections of their valuables in minutes and Jewelers Mutual can rely on Truepic’s image verification technology, with over twenty-two different checks performed in under fifteen seconds, to verify that photos are authentic, unedited and process policies and claims faster than previously possible.

Bryan Howard, Director Product Management and Personal Lines Underwriting at Jewelers Mutual said, “Truepic Vision has provided a convenient, less intrusive option to collect photos, which has led to quicker turnaround times and an improved experience for our personal lines customers. When photos are taken through the Truepic Vision app, our underwriters have a much higher confidence level on their authenticity. We see several other opportunities to use the Truepic Vision technology to benefit our customers, partners and employees.”

Dan Gumpright, VP and Head of Insurance at Truepic, said, “Truepic Vision has truly redefined the virtual inspection experience. We believe that genuine customers should be able to perform an inspection by clicking a link, not have to log into a website or application, take photos and get on with their day. In an era where photos and visual media are difficult to trust, especially in commercial applications, we use our years of image forensics experience and technology to provide insurance companies with the trusted images they need, and insureds with the customer-centric experience that they want. Our modernized inspection process is trusted across the business, from underwriting to claims, and even within Special Investigation Units (SIU).”


Truepic is the internet’s most trusted image verification platform. Truepic’s mission is to accelerate business, foster healthy civil societies, and pushback against disinformation. It does this by bolstering the value of authentic photos and videos while leading the fight against deceptive ones. Photos and videos were taken using Truepic’s patented “controlled capture” technology have verifiable origin, contents, and metadata. Truepic designates only those that pass its rigorous verification process as authentic. An immutable record is created for each photo and video captured through this process. Truepic uses industry-leading image forensics to help customers evaluate their trustworthiness. Truepic empowers insurance carriers using the same advanced photo verification technology, to perform virtual inspections in Truepic Vision with the same level of trust and integrity as an in-person inspection.


Jewelers Mutual Insurance Group, the only insurer dedicated solely to serving the jewelry industry in the United States and Canada, was founded in 1913 by a group of Wisconsin jewelers to meet their unique insurance needs. Today, Jewelers Mutual remains the trusted insurance advisor and loss-prevention expert for jewelry businesses including retailers large and small, wholesalers, manufacturers, custom designers and appraisers. Consumers also put their trust in Jewelers Mutual to protect their personal jewelry and the special moments it represents. The company’s strong financial position is reflected in its 32 consecutive ratings of “A+ Superior” from A.M. Best Company. To learn more, visit

Comments are closed.