Boomerang Capital Partners streamlines fix and flip lending with verified virtual inspections 

Boomerang Capital Partners operates in six states, providing borrowers with fast access to capital and high-touch, personalized service. To achieve this, they require a clear understanding of each property’s condition throughout the loan lifecycle. However, relying on unverified property information exposes the company to the risk of borrowers misrepresenting the property’s initial condition or overstating progress during the draw process.

Challenge: limited insight into property condition combined with an inefficient review process

Boomerang Capital heavily relied on unverified photos submitted by borrowers during initial property assessments and draw requests. Unfortunately, borrowers sometimes submitted misleading photos—either taken of the property at an earlier date or pictures of other properties they were working on. 

While virtual video inspections offered more detail, they were costly and time-consuming. Because they were third-party inspectors, the lack of control over the interaction and communications led to a poor client experience. 

The inspection and draw review process was also labor-intensive, requiring team members to review spreadsheets and photos sent via email manually. 

Solution: verified property details paired with a standardized process

By implementing the Truepic Vision virtual inspection platform, Boomerang Capital gained access to time- and location-verified photos for every property and standardized their inspection and review process—improving visibility and consistency at every stage of the loan lifecycle:

• Underwriting: Instead of relying on outdated photos from the sale, Boomerang requests up-to-date inspections, typically performed by contractors.
• Draw requests: Once borrowers request a draw, the team sends a Truepic Vision inspection request to verify the progress.
• Loan extensions: Inspections at the six-month mark clearly assess the property’s progress before offering extensions.
• Property disposition: If repossession becomes necessary, Truepic Vision delivers a verifiable record of the property’s condition.

Boomerang Capital not only reduced its risk of fraud but also strengthened its relationships with investors and note buyers. Christopher Marohn, VP of Operations at Boomerang Capital, explained, “Our partner organizations—whether it’s the institutions that provide our credit facilities or the buyers of our loans—like the Truepic Vision reports. They appreciate seeing that we take this process extremely seriously.”

Results: increased efficiency and repeat borrowers

Streamlined inspections and fast draws

Now, all inspection details and verified photos are centralized, eliminating manual work and reducing back-and-forth communication. Boomerang can send an inspection request in under 7 minutes, and fund draw requests in less than 30 minutes.

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Improved borrower experience drives more business 

With a standardized process, Boomerang has made it an easy decision for borrowers to work with them again. 

“The new standardized process allows borrowers to understand our process and know exactly what to do. It’s now much easier for them to become repeat customers because our application, draw, and payoff processes are all streamlined. They know, ‘I need these five things to get money from Boomerang.’ It’s simple: wash, rinse, repeat,” said Marohn.

Customized communication to match Boomerang Capital’s high-touch process

Boomerang Capital also aligned the inspection process with its high customer service standards. The team customized the platform to control borrower-facing communication, ensuring a seamless and professional experience.

“Our whole business is built on personal touches. Truepic helps us maintain that human element while improving efficiency. Borrowers aren’t just a number to us, and this platform reflects that,” Marohn shared.

An easier-than-expected onboarding process 

Although some team members were initially hesitant to adopt a new system, the intuitive interface and responsive customer success team quickly won them over. The platform’s real-time customization features allowed Boomerang to update roles, permissions, and workflows without delays. Access to the Truepic team further ensured a smooth transition by addressing questions and providing hands-on assistance. 

“It didn’t take long for even my most resistant team members to get on board. Now they appreciate how much time it saves,” said Marohn.

Delivering trust and consistency to inspections

Boomerang Capital Partners significantly reduced its risk of fraud and made the review process less cumbersome for the team. By standardizing workflows and clearly understanding each property’s status throughout the loan, Boomerang has built stronger relationships with both investors and borrowers. The ability to customize the platform and keep processes consistent has set Boomerang up for steady growth while maintaining its signature personal touch.