Product safety & Recalls

Instantly validate product claims

Streamline product recall processes by cutting fraud risks and shipping costs.

A mobile camera capturing the serial number on a microwave. There is a modal overlaid showing that the serial number reading was automatically detected from the image.

How we support product safety, warranty, and recall claims

Instantly validate within your workflow

Truepic Vision accelerates your decision with each claim by enabling consumers to directly upload photos of their defective products for you to assess remotely.

Eliminate fake claims

Photos undergo over 35 checks across 12 fraud categories and model and serial numbers are automatically matched.

A mobile camera capturing the serial number on a dishwasher. There is a modal overlaid showing that the serial number reading was automatically detected from the image but that it does not match the expected serial number.

Adjudicate claims faster

Process claims fast with Serial Number detection and a fully digital workflow.

No shipping costs

Remotely verify proof of destruction and cut logistics costs of returning products to the manufacturer.

A mobile camera capturing somone cutting the power cord on a broken appliance.

PRODUCT EXPERIENCE

How Truepic Vision works

Try a test inspection

A digital form with expected serial numbers for a appliance recall program.

Connect Truepic Vision

Connect your recall claims webpage to the Vision Dashboard through the Vision API
Add the expected serial numbers for the recall program to filter/flag claims automatically

A mobile camera capturing a space heater.

Consumer follows steps

The consumer receives an email or text after filing a claim on your website
The consumer follows your instructions to capture photos via their smartphone

View results

Truepic Vision tests for 12 fraud categories, like a picture of a picture, or if photos are not taken at home address
Make claim decisions based on trusted photos and videos

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