How Truepic Vision works for business credentialing inspections

Verifying a business's legitimacy is a non-negotiable requirement for any organization onboarding new customers or partners. Whether you're a credit provider, reseller, or any other type of business, ensuring the accuracy and reliability of your applicants is essential to protecting your operations and minimizing risk. 

In 2023, the Federal Trade Commission (FTC) received over 330,000 reports of business impersonation scams, with reported losses exceeding $1.1 billion—more than triple the amount reported in 2020. With these types of fraud on the rise, it is more critical than ever to ensure that credentialing inspections are thorough and effective, providing a high level of trust and accuracy. 

Doing so in the most efficient way possible will help you get customers onboard faster and offer them a better experience—a critical balancing act between trust and efficiency.

Challenges in the process today: balancing trust with efficiency

Slow turnaround times delay onboarding

Credentialing inspections can lead to long wait times. Scheduling on-site visits, ensuring inspector availability, and accommodating customers' schedules often create bottlenecks that delay onboarding.

Cumbersome customer experience leads to frustrations

Traditional onsite inspections require setting up appointments with inspectors, meeting them in person, and sometimes rescheduling due to no-shows or cancellations. Customers often need to guide the inspector through their office, answer questions, and sometimes even face delays due to remote locations where inspectors are scarce. 

As Breanna, Credentialing Program Manager at a leading credit bureau, shared:

“With traditional onsites, our customers had to set up an appointment with an inspector, then meet with that inspector to guide them through the office and complete a questionnaire. This meant they had to let someone into their office, and we risked cancellations and no shows. And at that point, the process would have to start over with a new inspector. We also dealt with remote areas where an inspector was difficult to find, which delayed the process even further.”   

Compliance requirements limit flexibility

The need to prove security makes it difficult to offer flexible alternatives to inspections. For businesses that must abide by the Fair Credit Reporting Act (FCRA), ensuring that inspections meet stringent standards is paramount. Breanna explained:

“We’ve had customers weary of an inspector coming into their home office and requested to email photos over instead. But this isn’t something we can legally accept because these photos would lack credibility.” 

These challenges create significant barriers for businesses trying to streamline their credentialing process while maintaining high standards of security and compliance.

How Truepic makes onboarding faster while maintaining trust

Truepic's virtual inspection platform streamlines business credentialing, making it both fast and reliable. Here’s how it works—

1. Send an inspection request to the customer

‍When it’s time to order an inspection, Truepic Vision will automatically send a text or email to your customer, inviting them to access the Truepic Vision and begin their inspection. You can initiate this process manually through the Truepic Vision Dashboard or automate it using the Truepic Vision API.

2. Customer takes images and videos of their office
The customer uses their mobile device to capture images or videos through Truepic’s secure camera. You can customize the inspection checklist based on your specific criteria. Common items for a credentialing inspection include:

• Photos of business signage and office areas
• A video walkthrough of the office
• Photos or videos of security compliance measures, like a locked door or filing cabinet where consumer credit data is stored
• A selfie of the person completing the inspection, alongside their driver’s license

3. Truepic Vision reviews images and videos for authenticity and flags any discrepancies
All media captured is tamper-proof, and verified time, date, and location data for each photo and video are available for review through Truepic's dashboard. 

If there are any authenticity concerns, such as an image recaptured from a computer screen instead of the actual office, these will be flagged for your review.

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Benefits of using Truepic Vision for virtual inspections

Accelerate onboarding 

Truepic significantly reduces inspection turnaround times, speeding up customer onboarding while maintaining thoroughness. The median inspection time is just 24 hours, creating a smoother and more efficient experience for both businesses and their customers.

We have taken traditional on-sites that took days (or weeks), and shaved thatdown to only minutes with Truepic. - Breanna, Credentialing Program Manager, Credit Bureau‍

Minimize fraud risks 

Truepic leverages advanced technology to verify the authenticity of images and videos, providing an added layer of security that significantly reduces the risk of fraud and digital media manipulation. You can feel more confident in the legitimacy of their credentialing efforts.

With the Geotags on all of Truepic’s photos, videos and answers, we can trust what our customers submit. We can verify exactly where, when, and on what device the photos and videos were taken and whether or not they were manipulated in any way. That’s what using Truepic brings to the table - credibility without sending someone out into the field. We value this data and know it’s reliable. - Breanna, Credentialing Program Manager, Credit Bureau

Offer a more convenient customer experience

Truepic eliminates the need for in-person visits, streamlining the credentialing process and making it more convenient for customers. The median time it takes to complete an inspection is just 16 minutes, allowing businesses to fulfill requirements quickly without the logistical challenges and disruptions that come with scheduling onsite inspections. This virtual approach ensures that customers can easily fulfill requirements without the disruptions typically caused by scheduling and managing onsite inspections.

Discover how Truepic can speed up your onboarding process

A digital-first approach to business credentialing eliminates many of the challenges faced by traditional inspections. Our technology helps accelerate onboarding, minimize fraud risks, and enhance convenience for both businesses and the end customer. 

Curious to learn more about how you can streamline your credentialing process? Explore our solution and reach out for more details on how Truepic Vision can support your goals.