GSFSGroup provides vehicle service contracts and protection products that give consumers peace of mind by covering unexpected repair costs and enhancing their overall ownership experience.

The challenge

Before using Truepic, GSFS would receive a claim for review and, in some cases, send an independent inspector to assess the damage. This process could take 12–24 hours to get a decision back to the dealer or independent repair shop—delaying repairs. For tire and wheel claims, the same tire appeared in multiple claims, raising red flags about potential fraud.

GSFS needed a faster way to make decisions—ideally the same day.

Results with Truepic Vision

Reviewed claims instantly, allowing repair shops to complete repairs that same day
Avoided paying out on fraudulent claims
Delivered a superior customer experience

Watch the video below to learn more →