Introducing Truepic Vision for consumer product safety, warranty, and recall claims

Manufacturers, warranty providers, and recall management firms can now instantly validate claims, prevent fraud, and save on logistics costs.

When a customer service agent receives a claim, they try to resolve it quickly and verify its authenticity to prevent fraud. They usually ask for a photo of the item, find the serial or model number, and match it against their records. Not only is this process time-consuming, but with the rise of advanced AI and photo-editing tools, organizations are vulnerable to fake images.

Process claims faster with serial number matching

That’s why we’re announcing our solution for consumer product safety, warranty, and recall claims. Now, customer support teams can trust the photos that consumers submit. They can also automate the process of matching serial or model numbers. This will speed up resolutions, eliminate fraud, and cut shipping and storage costs.

Truepic Vision streamlines the claim validation process by automating key tasks. By analyzing the photo submitted by the consumer, Truepic Vision checks whether the serial or model number aligns with your database records.

This allows agents to quickly determine if the consumer possesses the product. As a result, your agents spend less time per claim, while consumers benefit from faster resolutions.

Cutting down on false claims by authenticating consumer-provided photos

As technology advances, so do fraudsters’ tactics. Companies often face issues with claims using stolen serial numbers or identical photos used in multiple claims. This leads to unnecessary refunds, replacements, and even warranty fraud.

With Truepic Vision, the consumer takes a real-time photo to prove they have the product. The system checks the serial number against your own records and flags ineligible serial numbers or duplicate claims. It also alerts you if the photo was taken in an unexpected location, such as at a location different from the address on the claim or a different country.

Unlike systems that only check images’ metadata, which can be edited, the consumer is required to take new pictures using Truepic Vision’s patented camera technology. The technology validates that the device is trustworthy and prevents any tampering.

Reduce shipping and storage costs by remotely verifying proof of destruction

In a recall, manufacturers often require consumers to return defective products to confirm their destruction. This leads to high shipping and storage costs.

Truepic Vision offers a simpler solution: you can ask consumers to cut the recalled product’s power cord or disable it in another way. They can then take a photo to provide confirmation. Truepic Vision ensures the photo is authentic to document proof of destruction.

Getting started
Truepic Vision is easy to integrate and administer within your existing process. Using our out-of-the-box dashboard, you can get started in under a week. You can customize the inspection request to collect the data, photos, and videos you need. The experience can also be white-labeled to match your brand.

To further automate the process, you can integrate the Truepic Vision API into your CRM or claims webpage. This will allow you to automatically send the Truepic Vision request to the consumer during the claims process.

Reach out to our team today to learn more about how Truepic Vision can help you process claims faster while preventing fraud.