Modernizing business credentialing

How verified digital images provide security and efficiency to customer onboarding at the largest credit bureaus

Challenge

Fake business entities or impersonations are increasingly being developed and used to commit commercial fraud. This rising threat is particularly acute in the financial services industry, where verifying that potential customers are legitimate businesses, not fraudsters, is a top priority. This process, known as "business credentialing," is a critical step in the digital economy and is commonly referred to as KYB (Know Your Business) workflows.

Credit bureaus, which perform business credentialing, have historically relied on time-intensive and in-person inspections to verify the legitimacy of every potential customer. While effective, these physical site visits were expensive, operationally complex, and caused significant onboarding delays stretching into weeks. Credit bureaus couldn't efficiently digitize and shift to client-provided photos or videos because they could not verify their authenticity remotely. 

This challenge has only grown more pressing with the rise of AI-generated imagery, deepfakes, and geolocation spoofing technology. Scammers have become increasingly sophisticated and capable of creating elaborate deceptions which are often used for business impersonations. The result? A growing wave of AI-driven fraud has undermined trust in digital processes, making it nearly impossible to scale onboarding operations without sacrificing security.

To meet the demands of a high-paced and digitally connected world, credit bureaus needed a more secure solution—one that could enable authentic digital and virtual verifications to quickly onboard new customers at scale while maintaining confidence in the authenticity of digital content.

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Solution

The largest credit bureaus now rely on Truepic Vision. This solution integrates virtual verifications into their business credentialing and decision-making processes. Truepic Vision delivers verified digital photos and videos by leveraging patented authentication technology and over 35 rigorous security tests to ensure trustworthiness.

As a result, Truepic Vision empowers credit bureaus to remotely request, capture, and review trustworthy digital media, bypassing the need for costly and time-intensive onsite visits. Instead of waiting days or weeks to schedule onsite visits with an inspector, clients can instantly submit photos and videos of their offices, working areas, or other documentation to confirm compliance with physical and regulatory requirements. 

Impact

Truepic Vision transformed how organizations achieve security, efficiency, and authenticity in today’s digital-first economy. By addressing the challenges posed by AI-driven fraud and image manipulation, Vision equips credit bureaus with advanced tools to operate effectively. The platform accelerates onboarding timelines, strengthens fraud prevention, and delivers operational efficiency gains, all while maintaining rigorous security measures. These improvements also enhanced the onboarding experience, leading to higher client satisfaction. 

 After one year with the world’s largest credit bureaus, Truepic Vision delivered¹:

• 11,500+ virtual verifications across all 50 U.S. states and over 40 countries.
• 127,000+ workdays saved, increasing operational efficiency and client satisfaction.
• $23 million in additional revenue: the sooner customers are onboarded, the sooner revenue is collected.
• $1.4 million in cost savings by replacing manual onsite inspections.
• 480,000+ pounds of CO2 emissions prevented by eliminating the need for inspectors to drive onsite.

‍¹Impact statistics are derived from a 2024 sample size of over 11,500 verifications conducted by Truepic, compared to data representing industry standard benchmarks.